All StoresDyson Canada CouponsDyson Canada Store

Dyson Canada Reviews

3.5

(Rated by 1881 users)

Store Details & Policies

Today's Best Deals

GREAT OFFER

Verified 3 days ago

Get Deal

%OFF

Verified 3 days ago

DYSON10Get Code

300

$OFF

Verified 3 days ago

DYSONWEEKCAGet Code

Customer Reviews Store Information Features & Analysis FAQs

Overall Rating

3.5

Base on 12 Reviews

Ratings by Feature

Price & Quality
3.6
Shipping & Delivery
3.7
Good Value
3.3
Customer Service
3.8
Return Policy
2.5

Recent Customer Reviews (12)

rinkusingh1981

Jan 12, 2024

Poor Customer Service Subject: Extremely Disappointed with Dyson Canada's Service I recently purchased a Dyson vacuum for over $1400, hoping for a high-quality product and top-notch customer service. Unfortunately, my experience has been anything but satisfactory. The vacuum, which I returned due to performance issues—specifically, water leaking on the floor when using the submarine mop head—has turned into a nightmare. Dyson claims they never received the return at their warehouse, rendering me ineligible for a refund. This is despite providing evidence, including a DoorBird camera picture showing the item being picked up from my doorstep. For the past three months, I've been caught in a frustrating cycle of calls with Dyson's customer service, each lasting over 2 or 3 hours. Their responses have consistently been, "We got your return; it's in the inspection process. Once completed, we'll proceed with your refund." Now, they conveniently state that they didn't receive my return, contradicting the evidence I've provided. This level of poor customer service is unacceptable for a company of Dyson's stature. I feel utterly disappointed and frustrated with the lack of resolution despite my efforts and cooperation. The way they've treated a customer who spent a significant amount is beyond disheartening. I want to caution potential customers to be vigilant when dealing with Dyson. Keep extensive proof of your orders and returns—consider video recordings during the handover to Dyson courier services, noting the pickup person's name and requesting photo identification. My intention is to share this honest feedback to spare others from encountering similar problems in the future. In summary, my experience with Dyson Canada has been a regrettable waste of $1400, and I sincerely hope others don't have to go through the same ordeal. Unsatisfied Customer, Rinku Singh

View replies

Nicole Morris

Feb 15, 2023

View replies

Skye Bell

Feb 15, 2023

View replies

Stefanie Grunwald

Feb 15, 2023

View replies

Eloise Owens

Feb 15, 2023

View replies

Alexander Klein

Feb 15, 2023

View replies

Lasse Bak

Feb 14, 2023

View replies

Kevin Houtz

Feb 11, 2023

View replies

Ortsa Inarkaevich

Feb 11, 2023

View replies

Eve Whittaker

Feb 10, 2023

View replies

Load More Reviews

Dyson Canada Pros & Cons

Pros

Advanced Technology: Dyson Canada offers cutting-edge technology in vacuum cleaners, including the Gen5 and V15 models, which feature advanced suction power, HEPA filters, and digital motor technology.

Variety of Models: Dyson Canada provides a range of models, such as the Gen5detect Absolute and Gen5outsize Absolute, catering to different cleaning needs and run times.

User-Friendly Design: The vacuums are designed with user convenience in mind, featuring LCD screens, built-in dusting and crevice tools, and easy-to-use attachments.

Effective Cleaning: Customer reviews highlight the excellent performance of Dyson vacuums in cleaning both carpets and hard floors, with many users noting significant improvements in home cleanliness.

Accessories and Tools: Dyson Canada offers a variety of accessories, including hair screw tools, combination tools, and wall docks, which enhance the overall cleaning experience.

Exclusive machines and offers: Unique Dyson machines, unique colour options, and special gift editions are available only from Dyson Canada.

Free shipping and returns: Shipping via Purolator or Canada Post is free of charge when ordering a machine from Dyson Canada. Returns are also free.

Price match promise: Dyson guarantees the best price for its products.

Pay by installments: Customers have the option to spread the cost of their purchase over several payments.

MyDyson App: The app provides exclusive benefits and hosts a library of videos and support documents.

Product variety: Dyson offers a wide range of products, including vacuum cleaners, hair stylers, hair dryers, hair straighteners, and air purifiers.

Innovative features: Dyson's products come with unique features like dirt detection, long battery life, and built-in lasers.

Warranty: Dyson provides a free 5 or 2 year limited warranty on its products.

CONS

Cost: Dyson products are generally considered to be on the higher end of the price spectrum, which may be a deterrent for some consumers.

Customer Service Issues: Some customers have reported difficulties with customer service, including long wait times and unfulfilled promises for replacements or repairs.

Potential for Counterfeit Products: There is a risk of counterfeit products, emphasizing the importance of purchasing from authorized retailers to avoid scams and ensure authenticity.

Dyson Canada Features and Benefits

Features

Advanced Technology

Offers cutting-edge technology in vacuum cleaners like Gen5 and V15 models with advanced suction power, HEPA filters, and digital motor technology.

Variety of Models

Provides a range of models such as Gen5detect Absolute and Gen5outsize Absolute, catering to different cleaning needs and run times.

User-Friendly Design

Features LCD screens, built-in dusting and crevice tools, and easy-to-use attachments for user convenience.

Effective Cleaning

Delivers excellent performance on carpets and hard floors, leading to significant improvements in home cleanliness.

Accessories and Tools

Includes hair screw tools, combination tools, and wall docks to enhance the overall cleaning experience.

Promotions and Discounts

Offers savings like $200 on V7 Advanced cordless vacuum during Cyber Week and other sales events.

Return Policy

Provides full money back returns within 30 days for purchases from Dyson Canada.

Free Shipping

Free shipping via Purolator or Canada Post, with delivery in 2-10 business days.

Exclusive Machines and Offers

Unique Dyson machines, color options, and special gift editions available only from Dyson Canada.

Price Match Promise

Guarantees the best price for Dyson products.

Pay by Installments

Allows customers to spread the cost of purchases over several payments.

MyDyson App

Provides exclusive benefits and a library of videos and support documents.

Product Variety

Wide range of products including vacuum cleaners, hair stylers, hair dryers, hair straighteners, and air purifiers.

Innovative Features

Includes dirt detection, long battery life, and built-in lasers.

Warranty

Free 5 or 2 year limited warranty on products.

Dyson Canada Reviews

Payment Methods

Payment Methods

Payment Methods

Today's Best Deals

Overall Rating

Ratings by Feature

Ratings by Feature

Recent Customer Reviews (12)

rinkusingh1981

Nicole Morris

Skye Bell

Stefanie Grunwald

Eloise Owens

Alexander Klein

Lasse Bak

Kevin Houtz

Ortsa Inarkaevich

Eve Whittaker

Dyson Canada Pricing

V7 Advanced cordless vacuum

Payment Methods

Accepted Payment Options:

Credit/Debit Cards

PayPal

Apple Pay

Bitcoin

Klarna

Affirm

Venmo

Payment Process

Refund Information

Dyson Canada Pros & Cons

Pros

CONS

Dyson Canada Features and Benefits

Features

Advanced Technology

Variety of Models

User-Friendly Design

Effective Cleaning

Accessories and Tools

Promotions and Discounts

Return Policy

Free Shipping

Exclusive Machines and Offers

Price Match Promise

Pay by Installments

MyDyson App

Product Variety

Innovative Features

Warranty

Dyson Canada Frequently Asked Questions