Dyson Canada Reviews
Dyson Canada Customer Reviews (12)
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Poor Customer Service
Subject: Extremely Disappointed with Dyson Canada's Service I recently purchased a Dyson vacuum for over $1400, hoping for a high-quality product and top-notch customer service. Unfortunately, my experience has been anything but satisfactory. The vacuum, which I returned due to performance issues—specifically, water leaking on the floor when using the submarine mop head—has turned into a nightmare. Dyson claims they never received the return at their warehouse, rendering me ineligible for a refund. This is despite providing evidence, including a DoorBird camera picture showing the item being picked up from my doorstep. For the past three months, I've been caught in a frustrating cycle of calls with Dyson's customer service, each lasting over 2 or 3 hours. Their responses have consistently been, "We got your return; it's in the inspection process. Once completed, we'll proceed with your refund." Now, they conveniently state that they didn't receive my return, contradicting the evidence I've provided. This level of poor customer service is unacceptable for a company of Dyson's stature. I feel utterly disappointed and frustrated with the lack of resolution despite my efforts and cooperation. The way they've treated a customer who spent a significant amount is beyond disheartening. I want to caution potential customers to be vigilant when dealing with Dyson. Keep extensive proof of your orders and returns—consider video recordings during the handover to Dyson courier services, noting the pickup person's name and requesting photo identification. My intention is to share this honest feedback to spare others from encountering similar problems in the future. In summary, my experience with Dyson Canada has been a regrettable waste of $1400, and I sincerely hope others don't have to go through the same ordeal. Unsatisfied Customer, Rinku Singh
Dyson Canada Customer’s Q&A
Dyson Canada FAQs
About dysoncanada.ca Prices and Cost?
Dyson Canada offers a variety of products including vacuum cleaners, hair stylers, hair dryers, hair straighteners, and air purifiers. They also provide free shipping and returns on all Dyson machines. They have a best price guarantee policy, if within 30 days of purchase you find the same model advertised by an authorized Canadian Dyson retailer at a lower price, they'll refund you the difference.
For example, the Dyson V15 Detect Absolute vacuum cleaner, which has up to 60 minutes of run time and reveals 2x more invisible dust, is priced at $799.99, down from $999.99. Another product, the Dyson V15s Detect Submarine™ Absolute, which has up to 60 minutes of run time and removes dry, wet debris, fine dust and tough stains, is priced at $1,299.99.
Please note that prices may vary based on the product and any ongoing promotions or sales. For the most accurate and up-to-date information, it's best to check the official Dyson Canada website.
About dysoncanada.ca Popular Products and Services?
Dyson Canada offers a wide range of products and services. Their popular products include vacuum cleaners, hair stylers, hair dryers, hair straighteners, air purifiers, and lighting. They also offer exclusive Dyson machines, unique colour options, and special gift editions. Dyson's technology is constantly evolving, with new products like the Dyson Airstrait™ straightener and the Dyson V15s Detect Submarine™ Absolute vacuum cleaner being introduced. These products offer innovative features like wet to dry straightening with air, no hot plates, no heat damage, and powerful suction for deep cleaning. Dyson also provides services and repairs for all their products, ensuring customers get the most out of their purchases. They offer free shipping and returns on all Dyson machines, and even have a price match promise. Customers can also pay by installments to spread the cost..
About dysoncanada.ca Payment Method?
At Dyson Canada, you have the option to pay by installments to spread the cost of your purchase. They also offer a Price Match Promise, ensuring you get the best price guaranteed. Additionally, they have partnered with PayBright, Canada’s leading installment payment platform. This allows customers to buy now and pay later, enjoying their purchase immediately while spreading their payments over time. Please note that the availability of these payment methods may vary and it's always a good idea to check the most current information on the official Dyson Canada website.
dysoncanada.ca Return Policy?
Here are the details of the Return Policy and Shipping Policy for Dyson Canada:
Return Policy: Purchases made directly from www.dysoncanada.ca, Dyson Demo Store or Dyson helpline are eligible for a full money back return within 30 days of the original purchase date.
Shipping Policy: Shipping via Purolator or Canada Post is free of charge when ordering any new machine from the Dyson Store. They aim to deliver the machine(s) within 2-10 business days, depending on location. Due to the ongoing health emergency, deliveries may take longer than expected. Terms and conditions apply.
How do I return a product to Dyson Canada?
To return a product to Dyson Canada, you need to follow these steps:
- Ensure that your purchase was made directly from www.dysoncanada.ca, a Dyson Demo Store, or the Dyson helpline. These purchases are eligible for a full money back return within 30 days of the original purchase date.
- If you wish to return any product purchased from Dyson, contact them prior to returning via email at service@dysoncanada.ca or by phone at 1-877-397-6622.
- Dyson will cover the cost for the return shipping of any new machines. They will email you a pre-paid return shipping label.
Please note that this information is subject to change and it's always best to check the most current return policy on the Dyson Canada website..